Frequently Asked Questions
Everything you need to know about bringing comfort to your home and beauty to your garden.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger patio sets or oversized indoor furniture, our white-glove delivery service may take 2-3 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and live plants are final sale and cannot be returned.
Are your outdoor furniture sets weather-resistant?
Yes, our outdoor collections are crafted from premium materials like powder-coated aluminum, Grade-A teak, and UV-resistant synthetic wicker designed to withstand various climates.
Do you offer assembly services?
We provide detailed assembly instructions with every order. For an additional fee, you can select 'Expert Assembly' at checkout to have a professional set up your items upon delivery.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status at any time by logging into your Oasis Home & Garden account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home improvement purchases.